Support Engineer

As a Support Engineer, you will interact with customers via e-mail and telephone on a daily basis. Reporting to the Director of Support, the job includes logging and resolving technical inquiries or, if a software defect is found, reporting and tracking the fix through a new release.

Our Support Engineers work closely and dynamically with in-house developers and a sophisticated customer community who integrate our products into complex end user solutions. Windows, UNIX, MAC OS operating environments are supported.

Compensation is based on your level of relevant expertise when joining. Training in specific areas will be provided as needed to augment your skill set and college tuition reimbursement is available. Support Engineers have exposure to a far ranging set of technical issues with corresponding opportunity for advancement in the company.

Job Requirements:

A BS degree and basic experience with multiple operating systems are required. Computer programming experience is desired, especially C/C++, Java and .NET, as is experience creating, running and modifying shell scripts. Prior customer support or help desk experience, particularly supporting software is also a plus.

Occasional travel may be required, but work is primarily in the office. Local candidates preferred.

Interested? Please email your resume in text or PDF format to recruiting@datalogics.com

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