Support Engineer

Datalogics is a small software company with a large base of established customers, all of whom are important to us. To help us bring our customers the best support possible, we are looking to expand our customer support engineering team.

The support engineer role is a blend of communicating with our customers to understand their questions, expressing their issues in code and resolving product usage questions. What we need you to do includes:

Working with a number of API-based software toolkits in a variety of languages, primarily C, C++, Java and C#
Writing code to demonstrate reported issues and to demonstrate product usage
Show us drive and curiosity in helping us improve how we approach our customer support process
Welcoming interruption from urgent items coming over the transom
Playing nice with others

Sometimes all in the same day. Sure, everyone thinks they can do all of these - but we're looking for the best. Expect a variety of interesting problems, to learn new languages, technologies and techniques quickly and to share your knowledge with others.

Your qualifications would ideally include some or all of:

Experience writing and debugging code in C, C#, C++, Java, and/or Python
Demonstrated ability to tutor and guide others' understanding of software code
Familiarity with Windows, Mac and UNIX environments
A college degree in computer science, information technology or a related field
Personality and temperament suitable to working closely with a variety of other people on a variety of tasks
Ability to speak and write Mandarin is a big plus for supporting our Chinese customers

What's not in it for you:

Fourteen hour workdays
Arbitrary deadlines conjured up from the abyss of illogic
A cot with monogrammed sheets to keep under your desk
Weekly trips to visit with irate customers
Boundless micromanagement
Endless bureaucracy preventing anything from ever getting done
That seductive big-company smell

Sadly, we do not offer any of the above. The best we can do instead is offer a competitive package of compensation and benefits, a laid-back work atmosphere, 401(k) matching and tuition reimbursement.

This position is based at our offices in downtown Chicago, and is not a remote or telecommuting position. Flexibility in working hours and occasional travel are required. Local candidates are preferred. Datalogics is an equal opportunity employer. Your mileage may vary. Fill with unleaded gasoline only. Please keep fingers clear of moving parts, do not place small pieces in mouth, etc., etc.

Founded in 1967, Datalogics has been a leader in document typesetting and publishing software solutions for over 40 years. As an Adobe® Portfolio Company we are a leading source for Adobe PDF technologies and solutions. Come thrive with an experienced small company whose business is creating software. Please email your resume in text or PDF format to recruiting@datalogics.com. Convince us you're the person who can help make our products shine.