When our customers are successful, we are successful. Licensing from us is the start of a long-term relationship; we pride ourselves in helping our customers get to market quickly and remaining relevant year after year. We have over 600 customers in 50 plus countries that we provide premier support.
We provide three primary channels of support for our products that you can learn more about in detail below:
"We found the support from Datalogics to be first class."
--CEO
Support Teams
Our Support Teams are hard at work ensuring our customers are satisfied with their products. Last year alone, they grew the KB article library by 10% and updated hundreds more articles for the 20,000 plus visits to the KB.
Figure 1: 2012 KB Pageviews, visits, and total articles available
"...being able to count on Datalogics subject matter expertise has freed us to be better focused on our customers' needs."
--Director of Business Development
In addition to their work on the KB, they also resolved over 650 cases submitted via the Customer Portal in 2012.
Figure 2: 2012 Cases submitted via the Customer Portal Resolved
Our support team also issues periodic Technical Service Bulletins containing details about software updates, product releases and program changes. Technical Service Bulletins are only available to current Datalogics customers. If you are an existing customer but are not receiving Service Bulletins, please contact your Support Rep.
"I really enjoy working with the team and appreciate the extra effort that goes into the quick answers to engineering questions."
--CTO
