Product Support

"...being able to count on Datalogics subject matter expertise has freed us to be better focused on our customers' needs."

"Thanks to the Datalogics solution, you have solved a major problem for us and our clients."

"We found the support from Datalogics to be first class."

"I really enjoy working with the team and appreciate the extra effort that goes into the quick answers to engineering questions."

At Datalogics, we understand that when our customers are successful, we are successful. This is why we place such great importance on our Technical Support Program. Our Support Engineers are responsive, knowledgeable, and the most experienced in the industry. Our program is focused on helping customers get to market, and keeping them there.

Obtaining Support

We provide several avenues of support for our products:


Knowledgebase	Customers and prospects alike can take advantage of our Knowledgebase, a technical resource maintained by our Technical Support organization. The Knowledgebase contains: System Requirements - platform, compiler info, etc. Product Documentation - release notes, reference guides, installation guides and more. Knowledgebase articles - a searchable database of technical articles. Sample Downloads - an extensive set of code samples demonstrating usage of the Adobe PDF Library.
Technical Service Bulletins	We issue periodic Technical Service Bulletins containing details about software updates, product releases and program changes. Technical Service Bulletins are only available to current Datalogics customers. If you are an existing customer but are not receiving Service Bulletins, please contact your Support Rep.
Customer Portal	Customers can submit, update and manage their cases via our Customer Portal. Our Service Bulletins are also archived here. The Customer Portal is available to all Datalogics customers. If you are a current customer and do not have your portal login information please contact your Support Rep.
Contact your Support Rep directly	Customers and current evaluators are assigned a specific Support Representative who becomes their primary technical point of contact at Datalogics. Assigning a specific Support Rep enables us to establish a better understanding of your application, technical requirements and business needs. Customers and evaluators often contact their Support Rep directly (via email, for example) to seek guidance, ask a technical question or report a problem.
Contact Us	If you still can't find an answer to your question, you can submit your question here and we will follow up directly.