Software Support Engineer

Datalogics, a 50-person software company located in downtown Chicago, is seeking a Software Support Engineer.

Datalogics is an established, privately-held software company. One of the keys to our success is to provide customers with high quality support. Our Mobile Technologies support team members work together to provide high level application support to customers worldwide who develop mobile solutions to meet their business goals. As a Software Support Engineer, you would be responsible for supporting application testing and problem resolution for our Mobile Products and customer applications.

Our ideal candidate is someone who wants to be involved with technology; specifically working with customers in the mobile technology field. You would have an opportunity to gain exposure to software engineering without extensive programming experience. The job requires software development training, with ability to program and the drive to become more proficient in programming.  We’re open to candidates with varying levels of experience in the field including recent college graduates.


Responsibilities would include but are not limited to:

  • Certification testing – We run tests following set guidelines for eBook applications built by customers. You would help perform these tests and interact with customers to resolve issues
  • Managing software delivery to customers for evaluation and licensing
  • Responsible for periodic software release QA testing
  • Assisting other team members to improve customer support procedures and response time
  • Debugging and programming sample apps while providing programming assistance to customers
  • Create and maintain virtual environments for Windows and Linux for software testing


Job Requirements:

  • Intermediate experience with multiple operating systems
  • Excellent communication skills in written and spoken English
  • Ability to work well within a team
  • Agility and the ability to change priorities when required, as is the nature of customer support
  • Willingness to communicate with other team members and management in a positive manner and proactively
  • Attention to detail and organization skills
  • Demonstrate initiative and problem solving expertise
  • Technical drive and ability to continually grow and acquire technical skills required to resolve more complex issues


Desired Skillsets:

  • Development experience in one or more of the following languages:
    • Objective-C
    • C++
    • Java
    • cURL
    • Experience with one or more developer environments such as:
      • Android Studio
      • Eclipse
      • XCode
      • NetBeans
      • Visual Studio
      • Experience creating, running, and modifying shell scripts
      • Prior customer support or help desk experience, particularly for software support
      • Experience with Salesforce
      • Familiarity with Git or similar code management systems


      As a Software Support Engineer, you will interact with customers primarily via e-mail on a daily basis. Reporting to the Director of Support, the job includes logging and resolving technical inquiries or, if a software defect is found, reporting and tracking the fix through a new release to customers.

      Our Software Support Engineers work closely with in-house developers and a sophisticated customer community who integrate our products into complex end user solutions. You will work with Windows, Linux, MAC OS operating systems, and also Android and iOS development environments.

      Compensation is based on your level of relevant expertise when joining. Training in specific areas will be provided as needed to augment your skill set and college tuition reimbursement is available. Software Support Engineers have exposure to a far ranging set of technical issues with corresponding opportunity for advancement in the company.

      Please send a cover letter and resume to to apply.

      Datalogics is an equal opportunity employer.