Support Engineer

Datalogics is the key channel for several Adobe PDF and eBook technologies; our business focuses on providing these technologies to software developers and enabling them to bring their products to market faster and with superior PDF and EPUB capabilities.

Our ideal candidate is someone who wants to be involved with the latest PDF and eBook technology as well as working with customers. You would have an opportunity to gain exposure to software engineering without extensive programming experience. The job requires software development training, with ability to program and the drive to become more proficient in programming. We’re open to candidates with varying levels of experience in the field including recent college graduates.

Responsibilities would include but are not limited to:

  • Debugging and programming sample apps while providing programming assistance to customers
  • Creating and maintaining virtual environments for Windows and Linux for software testing
  • Managing software delivery to customers for evaluation and licensing
  • Assisting other team members to improve customer support procedures and response time
  • Certification testing – we run tests following set guidelines for eBook applications built by customers. You would help perform these tests and interact with customers to resolve issues

Job Requirements:

  • Intermediate experience with multiple operating systems
  • Excellent communication skills in written and spoken English
  • Ability to work well within a team
  • Attention to detail and organization skills
  • Agility and the ability to change priorities when required, as is the nature of customer support
  • Willingness to communicate with other team members and management in a positive manner and proactively
  • Demonstrate initiative and problem solving expertise
  • Technical drive and ability to continually grow and acquire technical skills required to resolve more complex issues

Desired Skillsets:

  • Development experience in one or more of the following languages:
    • XML
    • Java
    • cURL
    • Apache Tomcat
    • Objective-C
  • Experience with one or more developer environments such as:
    • XCode
    • Android Studio
    • Eclipse
    • NetBeans
  • Visual Studio Experience creating, running, and modifying shell scripts
  • Prior customer support or help desk experience, particularly for software support
  • Experience with Salesforce
  • Familiarity with Git or similar code management systems

As a Support Engineer, you will interact with customers primarily via e-mail on a daily basis. Reporting to the Director of Support, the job includes logging and resolving technical inquiries or, if a software defect is found, reporting and tracking the fix through a new release to customers.

Our Support Engineers work closely with in-house developers and a sophisticated customer community who integrate our products into complex end user solutions. You will work with Windows, Linux, MAC OS operating systems, and also Android and iOS development environments.

Compensation is based on your level of relevant expertise when joining. Training in specific areas will be provided as needed to augment your skill set and college tuition reimbursement is available. Support Engineers have exposure to a far ranging set of technical issues with corresponding opportunity for advancement in the company.

We offer a competitive benefits package including medical, dental, life insurance and an awesome 401K match. You must be legally able to work in the United States. We are an equal opportunity employer.

Submit your resume and cover letter to:

Job Type: Full-time