Support Engineer

Job Description:

Datalogics is a software company that has created a suite of libraries and utilities based on the superior PDF capabilities of Adobe Inc. We strive to enable software developers all over the world to bring complex products to market faster with mature, stable products. As a Support Engineer, you will interact with customers primarily via e-mail on a daily basis. Reporting to the Director of Support, the job includes logging and resolving technical inquiries or, if a software defect is found, reporting and tracking the fix through our engineering team to a new release to customers.

Responsibilities would include but are not limited to:

  • Debugging and programming sample apps
  • Creating and maintaining virtual environments for all supported operating systems for software testing
  • Managing software delivery to customers for evaluation and licensing
  • Supporting continuous process improvement

Job Requirements:

We’re open to individuals with varying levels of experience in the field including recent college graduates having the following qualities:

  • Intermediate level experience with multiple operating systems (Windows, Linux, MacOS. and potentially Android and iOS)
  • Excellent communication skills in written and spoken English
  • Ability to work well within a team
  • Attention to detail - organization skills
  • Agility - the ability to change priorities when required
  • Willingness to communicate with other team members and management proactively and in a positive manner
  • Initiative and problem solving expertise
  • Technical drive - willingness to acquire new skills to resolve unique issues
  • Development experience in one or more of the following languages:
  • XML
  • Java
  • cURL
  • Apache Tomcat
  • Objective-C

Desired Skillsets:

  • Experience with one or more developer environments such as:
    • XCode
    • Android Studio
    • Eclipse
    • NetBeans
  • Visual Studio Experience creating, running, and modifying shell scripts
  • Prior customer support or help desk experience, particularly for software support
  • Experience with Salesforce and Apex coding a plus
  • Familiarity with Git or similar code management systems

Compensation:

Compensation is based on your level of relevant expertise when joining. Training in specific areas will be provided as needed to augment your skill set and college tuition reimbursement is available. Support Engineers have exposure to a far ranging set of technical issues with corresponding opportunity for advancement in the company.

We offer a competitive benefits package including medical, dental, life insurance and 401K matching. You must be legally able to work in the United States. We are an equal opportunity employer.

Submit your resume and cover letter to: recruiting@datalogics.com

Job Type: Full-time

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